Payment Policy

  1. Due at the time of Booking: 20% of the trip price.
    The remaining payments can be made in installments each month through a link we send via email.

  2. Deposit Amount is nonrefundable. However, in case of cancellations and rescheduling, it can be transferred to other tours.

  3. The package offers flexible payment rules depending upon the advance purchase period or the inclusions.

  4. The entire payment is to be made 45 days prior to the trip.

Cancellation Policy

  1. 60-45 Days before departure :
    20% Deposit amount can be transferred to any other tour or a credit note will be issued. The credit note can be used for 2 years from the date of booking.
    The remaining amount will be refunded.

  2. 45 days before departure: 50% tour cost will be charged as cancelation fees.

  3.  No Show :
    No refund in case of No Show.
  4.  COVID19 Restrictions
    In the case of COVID19 Restrictions, Wander XO will not levy any     cancellation charges.
    The passengers are entitled to a 100% refund. (Group Trips)
    However, there might be exceptions where the hotels issue credit notes. If credit notes are issued, the same will be provided to the passengers with proofs. The price for all the services except for hotels will be refunded in full in this case.

  5.  Above payment policy is subject to change during peak seasons/ blackout dates.

  6.  Passports should be valid for a minimum of 6 months from the date of travel (9 months in case of Malaysia.)

  7. Final vouchers can only be issued once we have received the full payment.

  8. The booking is deemed canceled if full payment is not received in less than 45 days prior to departure.

  9. For Air Tickets issued/blocked within the time limit: Full INR component to be collected before issuance, else price will be subject to change.

  10. The customer hereby agrees that the customized package is as per his/her will and choice. No claim on the combination, price of package, category and type of service shall be entertained by us.The booking of the final combined package shall be subject to availability.

  11. Final price is as per inclusions selected by the customers. In case, the customer has changed any component, the same will be updated in price. Customers’ final confirmation will have exact components that were selected and reviewed by the customer while booking the package.

  12. Final price of the same package combination may vary from time to time and shall not be fixed. Any claims on the package price shall not be entertained.

  13. Service taxes are added as per government rules in the final price before the final payment.

  14. The package price doesn’t include special dinner or mandatory charges levied by the hotels especially during New Year and Christmas or any special occasions.

Cancelation Terms

After confirming a holiday package, the passenger can cancel or amend their booking by sending an e-mail to us at hi@wanderxo.com In case, the passenger is sending an e-mail to cancel the holiday booking, it should be done at least 21 working days prior to the scheduled departure.

  • Cancellation fees may also apply for any additional services, including extra night accommodations, independent services provided by WanderXO.com and optional excursions reserved prior to, during, and after the tour.

  • For any cancellations in flight bookings, WanderXO.com will follow the respective flight terms and conditions. Similarly, for any cancellations in the Holiday package bookings, WanderXO.com will follow the cancellation policy of the hotel and the land service providers involved in the booking process.

  • In the event that the tour is cancelled by our local associate, cancellation if any will be applicable as per the discretion of our local associate. In the event, if the passenger misses a pre-booked SIC or private tour, no refund will be applicable and rescheduling may not be possible. Any additional cost of rescheduling, if possible, will need to be borne by the traveler directly on tour.

  • In the event of a natural calamity or unprecedented political unrest, if any changes need to be done in the Holiday package, refunds, if any, will be at the discretion of relevant service providers.

  • If, in any case, WanderXO.com is unable to provide the booked travel arrangements, the liability in all cases will be limited to the cost of travel arrangements.

  • No refunds will be provided for unused transportation mentioned in the itinerary for voluntary modifications made by the traveller.

  • Passengers not using the transfers included in the package will not be given a cash equivalent or reduction/ concession in their tour package.

  • No partial refunds or credits will be provided for any unused services on the tour.

  • The above mentioned Terms have standard cancellation policy and may differ from package to package and period of travel. They may also differ from airline to airline depending on airline used for booking and also destination to destination. Please check and understand the cancellation policies specific to the Holiday package you are booking.

  • As the services to be provided are booked several months in advance, cancellation of such services marked for a particular departure, results in the Company losing money depending upon the time of cancellation provided by the Supplier. Therefore any cancellation of tour / services booked will attract cancellation charges as specified by the company. If you book a third party product or service, the Terms and Conditions and cancellation policy of such third party would be applicable in addition to the Company’s Terms and Conditions. Any cancellation of tours / services has to be in writing clearly stating the reasons for cancellation. In such a case, you expressly agree to the foregoing terms.

  • The Company reserves the right to cancel any Tour prior to the departure, without assigning any reason. In such an event, all monies paid by you will be fully refunded forthwith in USD or Indian currency (Rupees), but no compensation will be payable. In case of Cruise cancellations, 100% of the cruise cost paid will be forfeited, irrespective of time of cancellation. The company cannot assume responsibility for any additional cost or any fees relating to the issuance and / or cancellation of air tickets or other arrangements not done through the company.

  • The company reserves the right to forfeit the booking deposit, in case of any cancellations. However, passengers whose visas are not granted by the consulates must intimate us at least 45 days in advance of the date of commencement/departure of the tour, at which time the company will deduct INR 3,000/- per person towards Guidance Charges over & above any other actual expenses, if any, incurred and refund the balance amount. However if such intimation is received after the said period of 45 days prior to the date of commencement/ departure of the tour, the cancellation charges will be applicable dependant on the actual date of cancellation.

  • The following cancellation charges shall apply irrespective of the reason for cancellation. Do understand and acknowledge that these charges are a genuine pre-estimate of the damages that we will suffer on account of cancellation, and that these damages are called ‘liquidated damages’ in legal language, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of actual damages, when you make any cancellation.

  • Each package has its own specific cancellation policy which will supersede the above mentioned general cancellation policy in case of a tour cancellation.

  • WanderXO.com reserves the right to change/modify or cancel your travel arrangements at any point of time.

  • If we are unable to provide the booked travel arrangements, our liability in all cases shall be limited to the costs of your travel arrangements.

  • In case your travel arrangements are affected by bad weather conditions or other unforeseeable circumstances, WanderXO.com will try its best to provide alternate dates for the package, if the holiday hasn’t already begun.

  • WanderXO.com will try its best to address any alteration in your outward/return flights by less than 12 hours like changes in aircraft type or accommodation.

  • In the event that a customer is unable to travel on the tour originally booked by him/her, due to rejection of visas by the concerned embassy, the said customer shall have the option to postpone his/her tour to any other future date or transfer his tour to any other tour and in such case the transfer fee for the transfer of the tour shall apply. However, if the customer books and pays within the cancellation period and is unable to travel due to any reason whatsoever including non-availability of visas or any travel documents, the cancellation policy will apply.

  • A transfer from one tour to another prior to the departure of the originally booked tour will be treated as a cancellation of the original tour and would attract the cancellation charges as stated hereunder and a fresh booking will have to be made at the available rates.

  • Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as ‘no show’ on the tour and 100% cancellation charges will be levied.

  • If a client avails pre-tour services or part thereof, or the air tickets (cost of which is included in the main tour cost) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre-tour arrangements or part thereof, it shall be treated as ‘no show’ and there will be no refund whatsoever for the unutilised pre-tour or main tour services.

Hotels

  • Standard hotel check-in time for domestic and international hotels is from 1400 hours to 1600 hours and check-out time is 1000 hours to 1200 hours.

  • Complimentary early check-in or late check-out will be subject to availability at the discretion of the hotel.

  • International hotels general breakfast timings are between 6:30 am-10:00 am unless otherwise mentioned in the itinerary. In the event of an early start in the morning, packed breakfast, if requested, is subject to availability and at the discretion of the hotel.

  • The additional cost of surcharges may be applicable during trade fairs, group events, or similar occasions in the hotel.

  • You will be out sightseeing most of the time and hence we have taken care to select hotels which are convenient and comfortable. Hence, sometimes they may be located away from the city center. Most of the rooms have a private bath or shower. The hotels will either be those shown in the itinerary or of the same category. Due to trade fairs and conventions in the cities, the hotels may be blocked out for more than 2 years in advance. In view of this, you may have to stay in hotels further away from the cities and itineraries may have to be altered/amended. Since the rooms are comparatively smaller, we would recommend only 3 people in one room for your own comfort. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway cot put in a twin room for the night.

  • All baggage and personal effects are at all times and under all circumstances your responsibility. We will not be responsible or liable in case of loss of such items from the hotel premises/coach / Cruise / Airport / during travel or place of visit etc. Some hotels offer the facility of safe deposit lockers, which can be availed by you at your own cost and risk. The company will not be liable for any loss/theft from the same. Any damages caused to the hotel rooms /coach/place of visit etc. during your stay/tour/visit, shall be borne and payable by you, and the company will not be liable for the same. The company is not liable if there is a sudden disruption/disorder of telephone, internet services, and other amenities while staying at the hotels. The company will also not be responsible for the facilities provided or not provided in the room/bathroom/hotel premises etc. by the Hotel or its staff. Rude or Unprofessional behavior of hotel staff does not come under the direct purview of the company and the company will not be responsible for the same. Facilities like mini bar, pay television channels, telephone, etc. are not complimentary and these facilities, if used by the customer, have to be paid for by the customer directly to the Hotel and such charges are not included in the tour cost. The customer will have to abide by the check-in /check-out time of the hotel.

  • Any changes made directly by the hotel come under their direct purview and we will not be liable for any compensation due to this change.

  • Requests for double rooms will be subject to availability and in cases when a double is not available, we will provide you with a twin room.

  • Certain Holiday packages may have black-out dates during certain periods of the year on account of exhibitions, events or trade fairs.

  • Due to global events and trade fairs, the hotels may be blocked well in advance. In such cases, the holiday itinerary will be altered and you may have to stay in a different hotel of the same category.

  • Certain international, as well as domestic attractions, require a mandatory pre-booking and advance notice which shall be intimated at the time of booking.

  • An alternate accommodation of the same category will be arranged in case the mentioned hotel is unavailable on the requested date. WanderXO.com reserves the right to substitute a hotel of similar class if it is considered necessary or advisable.

  • Each hotel has its own room occupancy and child policies, and WanderXO.com is liable to follow the same. Hence, room occupancy will be recommended and advised by our travel experts at the point of sale accordingly.

  • A child travelling for whom ‘without a bed’ charge has been paid, would not be entitled to a separate bed or a rollover bed based on the hotel policy. In case, ‘with bed’ charge has been paid for the child and you decide not to avail such facility while on the tour, you would not be entitled for any refund. In case you decide to seek an extra bed for the child booked on ‘without a bed’ basis on the tour, it will be subject to availability where you shall be bound to pay directly the additional amount charged by the concerned hotel.

  • Maximum 3 people are allowed in one room.

  • An additional mattress or a rollaway bed will be provided for the third person sharing the room. It may vary as per the respective hotel policy.

  • The cost for triple sharing in a double room will be calculated as the cost of an adult on extra bed, unless otherwise specified by our associate service provider.

  • Hotels that form part of the domestic tour are hand-picked by WanderXO.com keeping in mind the ultimate comfort of the passengers. The hotels selected are usually the best in their respective categories and are selected on the basis of strong internal assessment.

  • WanderXO.com will not be held liable for any inconvenience or discomfort caused to the customer due to the insufficient services provided at the hotel. WanderXO.com acts as an agent between the customer and the hotel, and will under no circumstance be held responsible for inadequate services provided by the hotel.

  • The customer will be liable to make good any damage(s) caused by any act of the customer (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused will be as determined by the concerned hotel. WanderXO.com will not intervene in the same in any way.

  • In case the customer makes any changes in their accommodation while on the domestic tour, WanderXO.com shall not refund or pay compensation in any manner whatsoever. The customer would also be liable to pay any additional sum that is required to be paid consequent to the previously mentioned changes made in the accommodation.

  • Accommodation will be provided at the hotels mentioned or in similar range hotels.

Visa

  •  Passengers are requested to ensure their passport validity of 6 months (9 months for Malaysia) and should follow visa procedures.
  • WanderXO.com recommends passengers to get their visas before departure for countries offering Visa On Arrival facility for hassle-free travel experience as it might take too much of your time at the arrival. (This is in case the country in question offers a visa before departure option).
  • If the passenger is looking at obtaining Visa On Arrival, he/she should be aware of the documents and requirements of the specific country to successfully obtain the Visa On Arrival. WanderXO.com is not responsible for any non-grant of visa to traveler.
  • In cases where WanderXO.com is assisting the passenger with visa application, please note that the company only acts as a visa facilitator. Granting or refusing the visa application is at the sole discretion of the Consulate/Embassy/Immigration Department of that specific country.
  • Visa application fee once paid will be non-refundable. Re-application of visa, if required may result in additional fee depending on rules and regulations of the relevant Embassy.
  • At any given point of time post the visa application, the consulate may request for additional visa documents or personal presence of the traveller. Any additional visa related expense on this account will have to be borne by the passenger. WanderXO.com in its capacity as a facilitator can assist with the arrangements in such situation but will not be able to get any waivers as this would be as per the Consulate/Embassy/Immigration Department requirement.
  • All the customers travelling on a WanderXO.com Holiday tour must be in possession of a valid visa. However, kindly note that it is entirely at the discretion of the concerned Consulate / Authorities to grant / reject visa even after submitting all relevant documents and the company will not be held responsible for the same. The company is not at all liable for such cases or has any influence on the consulate/embassy’s decision. The role of the company is only to provide necessary guidance to the customer for the purpose of applying for Visa. The company will not be responsible for non-issuance of visa due to receipt of incomplete / delayed documents from the Customers. It is a possibility that the consulate may ask the passengers to appear for a personal interview. This is at the sole discretion of the Consulate / Authorities. If the required documents are not submitted by the customer, the issuance of visa will further be delayed/rejected, and the customer will not hold WanderXO.com liable for the same. Customer should adhere to all the norms and conditions laid by the Consulate/Embassy upon rejection of visa. If the customer wishes to reapply for the visa, he/she is liable to pay again the requisite fee to the Consulate and he/she cannot claim from WanderXO.com.
  • It shall be solely your responsibility to hold valid travel documents like passports, visas and ensure other statutory clearances like immigration, to enable you to travel on the tour hassle free.

Itinerary Changes

  • The itinerary may be modified based on various factors like maintenance of historical monuments, museums, major events like sports conventions, religious festivals, etc. WanderXO.com reserves the right to change the departure date or cancel a departure due to unforeseen reasons and will not take any responsibility for any ticket of the customer which they may have purchased in advance for the sector within India or abroad.

  • Individuals are responsible for the adherence of time at all stages of the tour. In the event that a customer misses any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim a refund of the same.

  • The company shall not accept any liability or responsibility for any damages, loss, baggage loss, injury, accident, death, breakdown, or irregularity, which may occur in carrying out the tour arrangement, weather conditions, strikes, war, quarantine, and any other cause whatsoever and all such loss or expense must be borne by the passengers. WanderXO.com reserves the right to claim any additional expenses incurred due to delay or changes in schedules of train, flight, bus, ship, or other services.

  • WanderXO.com further reserves the right to amend, alter, vary or withdraw any particular departure; excursions advertised or substitute a hotel of similar category if deemed necessary. For the convenience of our customers, we will sometimes amend/alter the itinerary, however all services will remain the same.